Q & A

In Llandeilo Store we are open 10am - 4pm, Wednesday to Saturday In Llandovery Store we are open 10am - 4pm, Wednesday to Saturday Please follow our social media for up-to-date opening/closing days and times.

The Warehouse, Station Road, Llandeilo, SA19 6NG This is our largest store which spans over three floors. There is free parking directly outside. Unfortunately due to the age of the building the store is not wheelchair friendly. The range of goods at Llandeilo Store is homeware, furniture, gifts, clothing.

1 Stone Street, Llandovery, SA20 0BX Located in the town, the store does have a shallow slop into the store which is wheelchair friendly. The range of goods at Llandovery store is homeware, furniture, gifts.

UK Delivery Policy At Davies & Co. We are committed to providing efficient and reliable delivery services for our customers. Please review our delivery policy to understand the terms and conditions associated with our delivery services. Delivery Fees A flat delivery fee is applicable to all orders. An additional charge of £5 per mile applies for delivery distances beyond the initial covered area. Delivery charges will be calculated based on the distance from our warehouse/shop to the delivery address. Delivery Procedure Customer Contact: Prior to delivery, our team will contact you to confirm the delivery details and schedule a suitable time. Curb-side Delivery: Our delivery service is curb-side only. We are not permitted to enter any premises, including homes, buildings, or properties. Delivery Confirmation: Please ensure someone is available to receive the delivery at the curb-side at the agreed time and location. Unsuccessful Deliveries If we are unable to deliver the goods because no one is available to receive them, the delivery will be returned to our facility. In such cases, the customer will be charged the full delivery fee. The customer will be responsible for any additional charges for re-delivery if required. Important Notes: Ensure the delivery location is accessible and that there is a safe, suitable space for curb-side delivery. The driver will return to base if the driver feels that it is unsafe (injury to the driver, vehicle) to deliver. Provide accurate contact information to avoid any issues with delivery confirmation. For any further assistance or to discuss delivery arrangements, please contact our stores. International Customers: Please see International Postal Information

International Customers: Before completing your purchase, please contact us to confirm postage charges. Please note that any import taxes, duties, and return costs are the customer’s responsibility. Delivery times may vary depending on the postal services used, the destination, national holidays, and other unforeseen circumstances.

Customer Responsibility for Import Taxes and Return Costs Policy At Davies & Co Llandeilo, we value our customers and aim to provide an exceptional shopping experience. To ensure transparency, we kindly ask customers to familiarise themselves with the following policy regarding import taxes and returns: Import Taxes and Duties • Customers are responsible for any import taxes, duties, or customs fees applicable in their destination country. • These charges are determined by your local customs authority and are not included in the purchase price or shipping costs. • Please check your country’s customs regulations prior to completing your purchase to avoid unexpected fees. Returns and Associated Costs • Should you wish to return an item, all costs associated with the return, including shipping fees, are the responsibility of the customer. • Any additional charges, such as customs fees on returned goods, will also be borne by the customer. • Please ensure items are returned in their original condition and packaging. Non-Delivery Due to Customs or Fees • If a package is refused, or customs fees are unpaid, the parcel may be returned to us or abandoned. • In such cases, customers will be responsible for all associated costs, including the original shipping fee and any fees incurred during the return process. We appreciate your understanding and cooperation in adhering to this policy.

At Davies & Co, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, please refer to our returns policy below: • Change of Mind Returns If you have changed your mind about your purchase, you may return the item within 3 days of the purchase date for a voucher of equivalent value. To qualify for a voucher, the returned goods must meet the following conditions: • Items must be returned in their original packaging. Items must be in pristine condition, unused, and undamaged. • Returns Due to Damage or Defects. If you receive an item that is damaged or defective, please notify us immediately. We will gladly exchange the item for a new one. If an exchange is not possible due to stock unavailability, a full refund will be issued. • Return Procedure Contact Us: Reach out to our customer service team within the applicable return period to initiate a return. • Prepare Your Return: Ensure the item is securely packed in its original packaging. • Return the Item: Follow the instructions provided by our customer service team to return the item. • Important Notes: Items returned outside the specified periods or not in accordance with our policy may not be eligible for a voucher or exchange. • Original shipping charges are non-refundable. We appreciate your understanding and cooperation. For any further assistance or to initiate a return, please contact our staff. 01558 824275. Email: info@daviesandco.info Thank you for shopping with Davies & Co.

Wool Blanket Care Package Guide To ensure your wool blanket remains soft, luxurious, and long-lasting, here’s a advice guide: Firstly make sure your item really needs a wash. Unlike manmade materials, wool does not need to be washed frequently. Try gentle spot cleaning and regular airing instead. 1. Washing Instructions • Spot Clean: For small stains, use a damp cloth with mild soap to gently blot the stain. Avoid scrubbing, as it can damage the fibres. • Hand Wash: Use cool water and a gentle, wool-specific detergent. Soak for 5-10 minutes, then gently agitate and rinse thoroughly. • Machine Wash: If permitted by the label, use a wool setting with cold water and a delicate detergent. Place the blanket in a mesh bag to prevent snagging. • Dry Cleaning: For more delicate or heirloom pieces, professional dry cleaning is recommended. 2. Drying Instructions • Air Dry Only: Lay the blanket flat on a clean towel or drying rack. Avoid direct sunlight, which can fade colours. Never tumble dry as heat can shrink wool. 3. Storage Tips • Avoid Moths: Store in a breathable cotton bag with cedar blocks or lavender sachets to repel moths. Avoid plastic storage bags, as they can trap moisture. • Fold, Don’t Hang: Hanging wool blankets can cause them to stretch or lose shape. Fold neatly and store in a cool, dry place.