SHIPPING POLICY
At Davies & Co, we take pride in our shipping methods and packaging to ensure that your orders reach you in perfect condition.
We want to build trust and make sure that our customers stay loyal. If you have any questions about our shipping policy, please feel free to reach out to our customer service team.
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Orders must be placed by 3 pm, please note that we dispatch orders Wednesday to Saturday only and do not dispatch on UK Bank Holidays. Heavier items may be shipped in multiple parcels or sent via courier at our discretion. If Royal Mail services are unavailable, we reserve the right to use an alternative courier service.
International Customers:
All orders are shipped directly from the UK, and we do not have any control over how long delivery services may take to reach your destination. Additionally, you may be required to pay customs fees when your parcel arrives in your country.
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We aim to dispatch all orders within 5 working days. However, please note that we are not responsible for any external delays beyond our control, including but not limited to postal service delays, customs processing, or acts of nature, refunds are not issued if there are external delays.
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As the consumer, you are responsible for any import duties, customs charges, and local sales taxes. These fees must be paid to release your order from customs. Unfortunately, we have no control over customs processes or the taxes applied, and we cannot provide an exact estimate of these charges, as they vary widely depending on your location. For orders exceeding your country’s customs threshold, import fees are typically applied. We strongly recommend contacting your local customs office for more information before placing your order.
If you choose to refuse delivery because you do not want to pay the associated import duties, customs charges, or local taxes, we cannot refund the cost of the goods unless they are returned to us. Please be aware that it is up to the courier and customs office to decide whether to return the goods or destroy them. In either case, shipping costs are non-refundable.
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At this time we are unable to ship to the following countries:
Any country in the EU. Northern Ireland, Afghanistan, Armenia, Ascension Island, Azerbaijan, Belarus, China, Congo-Brazzaville, Congo-Kinshasa, Denmark, Egypt, Equatorial Guinea, Eritrea, French Guiana, Guinea, Guinea-Bissau, Haiti, Iraq, Kuwait, Laos, Lebanon, Liberia, Libya, Myanmar (Burma), Nauru, Papua New Guinea, Russia, Sierra Leone, Somalia, South Sudan, Sudan, Tristan da Cunha, Tunisia, Ukraine, Yemen, Zimbabwe
RETURN & EXCHANGE POLICY
We want you to be completely satisfied with your purchase from Davies & Co. If you are dissatisfied with a product, our straightforward return or exchange policy is designed to reassure you that you can buy with confidence.
If you have any inquiries about our return & exchange policy, please don't hesitate to contact us.
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Return & Refund Conditions
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Goods should be returned within 30 days.
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Goods must be in a new, unused, original condition with tags & packaging.
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Goods are well packaged to avoid damage in transit. The parcel remains your responsibility until it reaches us.
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Returns should include your name, address, order reference and reason for return.
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Please allow up to 10 days upon receipt of the parcel into our warehouse, for your return to be processed and your money refunded.
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Please contact us within 7 days if goods are faulty or supplied in error.
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You are responsible for the costs of returning the goods.
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Goods must be returned to the following address: The Warehouse, Station Rd, Llandeilo Carms, Wales SA19 6NG. United Kingdom.
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We aim to dispatch all orders within 5 working days. However, please note that we are not responsible for any external delays beyond our control, including but not limited to postal service delays, customs processing, or acts of nature, refunds are not issued if there are external delays.
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If all conditions are met a refund will be given through your original payment method upon receipt of the returned goods.
Intellectual Property Ownership: All content on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Davies & Co or its content suppliers and protected by international copyright laws.
Limitation of Liability Disclaimer: We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
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Governing Law Jurisdiction: These Terms shall be governed and construed in accordance with the laws of UK without regard to its conflict of law provisions.
Changes to Terms and Conditions Modification: We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our website after those revisions become effective, you agree to be bound by the revised terms.